9joy's Privacy Policy — Your Data Is Our Responsibility

9joy is a trusted online gaming platform for users in Bangladesh. We believe that the privacy of your personal information is a fundamental right. Based on that belief, we have established this privacy policy.

This policy covers the following:

• What types of information we collect and how we collect it
• The purposes for which collected information is used
• Who your information may be shared with
• How we keep your information secure
• Your rights and choices
• Our approach to changes in this policy

By using any part of the 9joy platform, you will be considered to have read, understood, and agreed to the terms of this privacy policy.

9joy collects two types of information — (a) information provided by the user, and (b) information collected automatically.

2.1 Information Provided by the User

When you create an account on 9joy or use our services, the following information may be collected:

• Identity information: Full name, date of birth, national ID or passport number (for age verification)
• Contact information: Email address, mobile number
• Financial information: Transaction details via bKash, Nagad, Rocket, Upay, or bank transfer (full account numbers are never stored)
• Profile information: Username, password (in encrypted form), preferred language and settings
• Support communications: Records of what you write in live chat or email

2.2 Automatically Collected Information

While you use 9joy, the following information may be collected automatically:

• Device information: IP address, device type, operating system, browser version
• Usage information: Which pages you visited, how long you spent where, which games you played
• Log data: Server logs, transaction history, login and logout times
• Cookies and similar technologies: Cookies used for session management and improving user experience (see Section 7 for details)

9joy uses collected information only for lawful and specific purposes. We do not process your information unnecessarily under any circumstances.

Your information is used for the following purposes:

• Account management: Completing registration, verifying identity and age (for users aged 21 and above only), and ensuring account security
• Service delivery: Enabling gameplay, processing deposit and withdrawal transactions, and providing bonuses
• Customer service: Resolving your questions and issues, and providing support via live chat and email
• Security and fraud prevention: Detecting suspicious activity, preventing multiple account use, and maintaining platform security
• Legal compliance: Storing and processing information necessary to comply with applicable laws and regulations
• Service improvement: Analyzing your gaming experience to improve service quality
• Communications: Sending important updates, policy changes, or security-related notifications

9joy never sells your information and does not share it with advertisers for third-party marketing.

9joy is very careful about sharing your personal information with third parties. Information may be shared only in the following circumstances:

4.1 Service Provider Partners

To operate our services, we work with certain trusted third parties — such as payment processing partners (bKash, Nagad, Rocket, Upay, bank transfer), game software providers, and technical service providers. Only the minimum information necessary for them to provide their own services is shared with these partners. They all operate under strict confidentiality agreements.

4.2 Legal Requirements

If disclosure of your information is required to comply with a court order, government directive, or applicable law, 9joy will be obligated to do so. In such cases, we will try to notify you in advance unless legally prohibited.

4.3 Fraud and Abuse Prevention

Necessary information may be provided to relevant authorities in investigations involving serious fraud related to a user's activity.

4.4 Business Changes

In the event of a business merger, acquisition, or restructuring, user information may be transferred to the new managing party. You will be notified in advance and given the opportunity to decline the new policy.

9joy uses industry-standard security technologies and practices to protect your information. Our key security measures are:

Nevertheless, no transmission of information over the internet or electronic storage is completely 100% secure. 9joy is committed to maximum protection, but absolute security cannot be guaranteed. If you notice any suspicious activity, contact [email protected] immediately.

9joy retains your personal information only for as long as it is necessary or legally required. The retention period is determined by the type and purpose of the information:

• Active account data: Retained for the duration that the account remains active.
• Closed account data: Even after an account is closed, certain data may be retained for a specified period for legal obligations, dispute resolution, or fraud prevention purposes.
• Transaction data: Financial records and transaction history are retained for the period specified by applicable law.
• Log data: Server logs and access records are retained for a specified period for security purposes and then automatically deleted.

After the specified period, 9joy securely deletes or anonymizes the data so that deleted information cannot be reused.

9joy uses cookies and similar technologies to enhance your gaming experience and operate our services. Cookies are small text files stored on your device.

7.1 Types of Cookies We Use

• Essential cookies: These cookies are necessary for maintaining login sessions, ensuring account security, and keeping core services running.
• Functional cookies: Used to remember your preferred language, theme, and other settings.
• Analytics cookies: Used to understand which parts of the platform are used most, helping to improve the service.
• Security cookies: Used to prevent fraud and cyberattacks.

7.2 Cookie Control

You have the option to accept or reject cookies by changing your browser settings. However, please note that disabling essential cookies may cause some core 9joy services to not work properly.

As a 9joy user, you have the following rights over your own information. To exercise these rights, contact [email protected].

We process requests to exercise any of your rights as quickly as possible. In some cases, identity verification may be required.

9joy provides services only to users aged 21 and above. We are especially mindful about protecting the data of minors.

• Age verification during account registration is mandatory.
• We do not knowingly collect information from anyone under the age of 21.
• If we are informed that a minor's information has been collected, we will immediately close that account and delete the data.
• If you suspect a minor is using 9joy, please notify us at [email protected].

9joy reserves the right to change or update this privacy policy from time to time. Reasons for changes may include:

• Keeping up with new laws or regulations
• Addition of new services or technologies
• Adopting improved data protection practices
• Clarifications based on user feedback

For any significant changes, 9joy will notify you in advance by email or through a platform notification. Continued use of the service after changes are made will be considered as your agreement to the new policy.

We recommend that you visit this page regularly and stay informed about any changes.

If you have any questions, comments, or complaints about this privacy policy, or if you wish to exercise any rights regarding your information, please contact us. The 9joy support team is available 24/7 to serve you.

To learn more, visit our About Us page. To learn about responsible gaming, visit the Responsible Gaming page. For answers to common questions, visit our FAQ page.