Frequently Asked Questions
Answers to all your questions about 9joy
From VIP benefits to deposit methods, security, and support — everything you want to know before playing on 9joy is all in one place here.
This 9joy FAQ page has been created for players in Bangladesh to provide simple and clear answers to any question. We have put together detailed information on the VIP program, deposits and withdrawals, account security, and support services. If you have any questions beyond those listed below, you can reach us via our 24/7 live chat or by email — our team is always ready to help in both Bengali and English.
VIP Program
The 9joy VIP program has four tiers in total: Bronze, Silver, Gold and Platinum. Each tier comes with weekly cashback — starting from Bronze and going up to maximum benefits at Platinum. The more active you are, the faster you can move up to higher tiers and enjoy better rewards.
Cashback rates vary by tier: up to 0.3% at the Bronze tier, up to 0.6% at the Silver tier, up to 0.9% at the Gold tier, and up to 1.2% at the Platinum tier per week. This cashback is calculated automatically every week.
Yes, weekly cashback is credited directly to your 9joy account. Each week, cashback is calculated at the applicable rate based on your overall gaming activity and added to your balance at regular intervals. You can use this amount in your next game.
Staying consistently active is the key to moving up. The more games you play and the more time you spend active on the 9joy platform, the sooner you can advance to the next tier. Contact us via live chat to learn more about your current VIP status.
The Platinum tier is 9joy's highest VIP status. Members at this tier enjoy up to 1.2% weekly cashback along with exclusive promotional offers and priority support. Contact our support team directly to find out about customized benefits for Platinum members.
Contact & Support
Before contacting the support team, have your registered email or phone number, a brief description of the issue, the time or ID of the related transaction (if applicable), and the device you are experiencing the problem on — ready at hand. This will help the support team resolve your issue faster.
Yes, the 9joy support team provides assistance in Bengali and English — both languages. Bangladeshi players can comfortably ask their questions in their native language and receive clear answers in Bengali. Language will not be a barrier.
9joy offers two support channels: 24/7 live chat — available directly on the site — and email support at [email protected]. Live chat is the most effective option for quick help. For detailed or document-related matters, you can reach out by email.
9joy's support service is available every day of the week, day and night — that is, 24 hours a day, 7 days a week (Bangladesh Standard Time). Support does not close on Eid or public holidays. You can reach out at any time you need.
For login issues or technical errors, contact 9joy's live chat directly. If you cannot access the site, send an email to [email protected]. Sharing a description of the problem, a screenshot, and your device information will help the team resolve it faster.
Security & Privacy
Never. Neither 9joy nor any legitimate organization will ever ask for your bKash, Nagad, or Rocket PIN. If someone calls or messages you asking for your PIN, it is a fraud attempt. Do not share your PIN or OTP with anyone — not even with the 9joy support team.
Use a strong and unique password — at least 8-12 characters, combining uppercase and lowercase letters, numbers, and special characters. Never use your name, date of birth, or any easily guessable word. It is best not to use your 9joy password on any other site.
Always verify the domain https://9joy.lat in your browser's address bar. Fake sites often have slight spelling differences (such as "9j0y" or "9joy-bd"). Bookmark the site directly and do not log in by clicking unfamiliar links. If you spot a suspicious site, let us know right away.
Yes, all data and transactions on 9joy are protected with SSL encryption. Your personal information is not sold or unnecessarily shared with any third party. For more details about our privacy practices, visit the privacy policy page.
If you think someone else has accessed your account, change your password immediately and notify 9joy support via live chat or at [email protected]. The support team will verify the account and take the necessary steps. In the meantime, refrain from making any new transactions.
Deposit Questions
Log in to 9joy and go to the Cashier or Deposit section. Select Nagad as your payment method, enter the amount, and send the specified amount to the provided Nagad number. Once the transaction is confirmed, the funds will be added to your account promptly. A minimum deposit of ৳100 is required.
Deposits via bKash are generally reflected in your 9joy account very quickly — in many cases within a few minutes. When depositing, make sure to send to the designated bKash number shown in the 9joy Cashier section and fill in the reference or remark correctly. If there is any delay, contact support.
9joy generally does not charge any additional processing fee on deposits. However, your mobile banking provider (such as bKash, Nagad, Rocket, or Upay) may apply their own send money or payment charges — that depends on your service provider's policy, not on 9joy.
The minimum deposit amount on 9joy across all payment methods is ৳100. Whether you deposit via bKash, Nagad, Rocket, Upay, or bank transfer, the same minimum applies. This is the same for everyone and applies separately to each deposit.
Yes, deposits via bank transfer are available on 9joy. Major commercial banks in Bangladesh (such as Dutch-Bangla Bank, BRAC Bank, Islami Bank, Mutual Trust Bank, and others) are generally supported. Check the 9joy Cashier section or live chat for the correct bank account details.
Still have questions?
Our expert support team is by your side 24/7 — get help directly in Bengali or English, via live chat or email.